Frequently Asked Questions
Everything you need to know about your journey with Sole To Soul.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Generally, our footwear runs true to size, but we recommend measuring your foot from heel to toe and comparing it to our chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are free of marks by trying them on a carpeted surface.
How long will it take for my shoes to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Are Sole To Soul products made from sustainable materials?
We are committed to conscious fashion. Many of our collections utilize recycled textiles, organic cotton, and ethically sourced leather to ensure your footprint is as light as possible.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How should I care for my new shoes?
To maintain the longevity of your footwear, we recommend using a protective spray before the first wear. Specific care instructions for leather, suede, and canvas are included in every box.